Are you worried because you are trying to make a transaction on your Venmo account and you got an error message that reads “Lost connection with bank?” Or you are one of those that want to transfer some amount of money to Bank PNC from your Venmo and you see a pop-up message that reads “Venmo lost connection with bank PNC?“.
I understand how frustrating that could be especially if you need to make the transaction urgently. But don’t worry, as you read this article, you will understand the reasons why Venmo lost connection with bank and to fix it easily and quickly. So without further Ado, let us get straight into the article.
What Does Venmo Lost Connection With Bank Mean?
Venmo lost connection with bank or Venmo lost connection with bank PNC as the case may be is an error message that is mostly gotten when there is a problem with either your Venmo account, your phone, or the bank account that you intend transferring the money to.
In all, however, when you get that error message, it means that there is a problem that will hinder the success of your transactions. And when such keeps occurring, you must find out the specific reasons that would guide you towards fixing the error.
Continue reading as this article contains some of the causes of Venmo lost connection with bank and how to fix it in the simplest ways you can ever get.
Why Does Venmo Lost Connection With Bank?
There are several reasons why Venmo would say ” lost connection with bank”. It might be because you changed your bank credentials, your Venmo app is outdated, change your online banking password, changing your bank’s MFA, etc. I will explain all of these and more in the following paragraphs, so keep reading.
Change Of Bank’s Credentials
One of the reasons for Venmos “lost connection with bank” is that you have carried out any form of changes in your bank’s credentials. Especially your online bank account that is linked to Venmo.
The Venmo system is programmed in such a way that when any changes occur with your banking credentials, it immediately and automatically disconnects your account for security reasons such that when you try to perform any further transaction, it would read “lost connection with bank”.
A change in your online banking password, debit or credit card password, email address, and phone numbers can result in this.
Change Of Bank Account On The Venmo App
With Venmo, you are allowed to link to more than one bank account. However, it is required that you go through a verification process for each of them. This is necessary for authentication and the security of your transactions. So if you added another bank account and have not verified it, you will get Venmo ” list connection with bank account”.
Change in Your Bank Multi-Factor Authentication (MFA) Settings
If you carried out any changes on the settings of your online banking account or you enabled MFA, Venmo will disconnect your account for security reasons hence you will get the Venmo “lost connection with bank” message.
Outdated Venmo App
You would also get the “lost connection with bank” error message if you are using an outdated version of the Venmo app and you have not updated it.
Server Connection Issue
There might be some issues with the server of your bank or Venmo and this can also result in the error message.
Poor Internet Connection
You might also be getting the “lost connection with bank” message if your internet or wifi connection is poor thereby preventing a good connection.
Venmo Lost Connection With Bank PNC
One of the major reasons for “Venmo lost connection with bank PNC is unverified PNC account ownership and security measure.
If you are trying to make a transaction to a PNC bank account using Venmo and you come across the error message which reads “Venmo lost connection with bank”. It is an indication that you have not verified your PNC account.
It is required that you verify your PNC account before you can link it to any mobile or online financial service among which is Venmo. If you are very sure that you have done all of these, then one or more of the reasons above might be the causes of Venmo ” lost connection with bank PNC.
How To Fix Venmo Lost Connection With Bank
Now that you have seen the possible reasons and causes of “lost connection with bank” while using Venmo, I know you would also want to know how to fix it. See the solutions below.
Check Your Internet Connection
This should be the first thing to do when you see the error message. Check that your network is stable. Switch from wifi to data connection. If the error persists, try to make the transaction on your desktop and if it continues, then try other solutions as the internet might not be the cause.
Update Your Venmo App
As earlier stated, Venmo would malfunction if the app is outdated. So, install an update to your Venmo app and continue. You might also need to update the operating system of your mobile phone as that can hinder the app from working appropriately.
Update Your Banking Credentials On Venmo
As noted in the causes above, changing banking credentials can result in the error message. So if you have confirmed that you changed any settings or credentials of your bank. Update them on Venmo. You can do this by removing your bank and adding it again. See how to do this in the next section.
How To Remove And Add Your Bank Account Again
Take the following steps to remove your bank account from Venmo.
- Click on the settings menu of your Venmo app
- Select Payment Methods
- Click on the Bank Account that is affected.
- Select Remove.
- Confirm the selection.
With this, your bank account will be removed from your Venmo successfully. You can then take the following steps to add the account again.
- Click on the settings Menu of your Venmo app.
- Select Payment Method
- Tap on “add a bank or card”
- Select Bank.
- Add your banking credentials as you will be prompted on the screen.
- Select a verification method and go through the verification. You must have at least $2 in your account for this to be done smoothly.
After going through this process, we believe that the problem must have been solved. If however, you still get the “lost connection with bank” message. Then it’s time to contact Venmo support or your bank.
How To Contact Venmo Support
If nothing seems to be working, then the issue is beyond what can be fixed by you. So get across to Venmo support by calling (855) 812-4430 or visiting the following website help.venmo.com.
Venmo is a payment app that provides an easy way to send and receive money from family and loved ones. Whenever you come across the error message that reads “lost connection with bank” or “Venmo lost connection with bank PNC”, you do not have to worry.
This article has explained the reasons for that message and how you can find it easily and quickly. If it persists, contact your bank or Venmo through the website and phone number above.