7 Quick Fix: Oops! We Could Not Find Matching Credentials On Snapchat 2022

You may be wondering how to resolve the issue of “Oops! We could not find matching credentials on Snapchat” problem. Yes, you are in the proper location to resolve this problem. Here, we’ll go over alternative solutions to this problem. It is advisable that you try the next technique if the first one fails to resolve the problem. 


Every time technology doesn’t behave as intended, it can be frustrating. Human mistake is common since our humanity is prone to emotional lapses that lead to inconsistencies (such as sloth, cowardice, apathy, etc.), yet this type of behavior is unacceptable when it comes to software and hardware.

Snapchat users frequently encounter the following issue when attempting to enter into their accounts: The message is delivered to them, “Oops! We were unable to identify credentials that matched.” What does that imply then?


What Does Matching Credentials Mean On Snapchat?


A redditor in the SnapchatHelp subreddit group identified the same credentials notice on Snapchat as a login issue. 

The situation is as follows: Snapchat shuts you out of your account, and when you attempt to log back in using your login information, it displays the message “Oops! We were unable to discover credentials that matched. 

Even when you entered the correct credentials, this still occurs. You could occasionally continue to see the incorrect credentials message even after resetting your password.

How To Solve The Problem of ” Oops! We Couldn’t Find Matching Credentials”


You may be having trouble login into your Snapchat account for a number of reasons. Here are a few solutions you may attempt to address the “oops, we couldn’t locate matching credentials” issue on Snapchat:

1. Verify to See If Your Account Is Locked 


This error message can be appearing as a result of Snapchat locking your account. You must take the following actions in order to fix the problem. From the drop-down box, choose Forgot Password. 

Please choose the drop-down menu’s option to change it by email. You need to be sent to a screen that says “Manage My Account” by the email. 

Try refreshing your browser if you can’t see this. From the selection in the yellow drop-down box, choose “Unlock Account.” It ought to verify if it has been unlocked. After that, try logging in once again. 

2. Unlock your Snapchat Account


Another Reddit user reported utilizing the link to log back into their account. Click the forget password link from here, then enter a new password. 

After logging in, click Unlock Account on this screen, then click Unlock. A success-related message need to appear. 

Return to Snapchat from here, log in using the new password, and you should be able to access your account without further difficulty. The error message “We Couldn’t Find Matching Credentials” appears.

3. Change your Password


While you’re using your Snapchat account to talk to someone, someone else could be trying to access your account. 

The app has locked the account as a preventative measure of security since it has assessed that at least one of the account access attempts is suspicious. 

Clicking “change password” and then following the instructions to re-establish access to Snapchat after the issue has been fixed have been suggested as a remedy by users. 

Oops! We could not find matching credentials on Snapchat

This could be the wisest course of action because Snapchat has already been the target of widespread account hacks. 

If you use the same username and password combinations on other websites that may have been stolen, malicious hackers who try to access any of your data may have intercepted them.

4. Try logging in from another phone


You can attempt to log in from another phone if you have one. People claim that when they try to log into Snapchat using a different phone, it works for them. 

If you discover that you can log in with your new phone but not your Snapchat phone, there was a bug that was resulting in the error message “Oops, We Couldn’t Find Matching Credentials.”

5. Keep trying to Log In


On the Snapchathelp forum of Reddit, a user wrote that he was able to regain access to his account by repeatedly changing his password and trying to log in. Get the password reset link emailed to your email to complete this. 

If you need to prove your identity from this point on, go ahead. You’ll need to enter and confirm a new password when your identification has been confirmed. 

When it is verified, proceed to log in. Keep trying if you’ve been attempting this; you could get fortunate and be able to log back into your account.

6. Update Snapchat App


The credentials error was a problem that many users encountered, therefore Snapchat published a new version to remedy it. You won’t have to worry about manually upgrading applications because the majority of updates will be automated. 

Because your phone isn’t configured to receive automatic updates, you might not be getting the most recent Snapchat update. Alternatively, it’s as easy as going to your phone’s app store and choosing the updates option if you decide to apply the update for whatever reason. 

Although automatic updates are advised, some users frequently pick and choose the updates they receive. If you fall into this category, you must figure out how to stay informed about changes.

7. Clear all Snapchat’s cache


You can clear Snapchat’s cache to get rid of any issues that might be the blame for the problem. 

You only need to remove the temporary files kept in Snapchat’s directory, which will refresh the app and fix any flaws causing the login issue. Don’t worry, this won’t delete any of your messages, conversations, memories, or other data. 

Clearing Snapchat’s cache: 

  • Select the Settings button. 
  • Select Clear Cache from the list of ACCOUNT ACTIONS. 
  • Select Clear All, then click Clear. 
  • Exit and re-enter the app


How Do I Fix “We Can’t Find A Matching username” Error On Snapchat?


You need to launch the Snapchat app and choose “Forgot your password” in order to resolve the error “We Cannot Find a Matching Username”. 

After that, you will need to enter your email address to receive a link to reset your password. 

As a result, you can reset your Snapchat password to correct the problem. 

The major causes of this problem include being hacked or having a Snapchat server issue.

How Do I unlock Snapchat Account?


You must visit the “My Account is Locked” page on the Snapchat support website in order to unlock your locked Snapchat account. 

After logging into your account, touch “Unlock” after selecting the “unlocking your account” option. 

Your Snapchat account will be unlocked once you’ve clicked the “Unlock” button. 

In other words, you won’t encounter a problem logging into your account. 

You might also try waiting for 24 to 48 hours. Your account will be locked for 24 hours, according to Snapchat. This indicates that after waiting for 24 hours, you will be able to check in.

How Do I Reset My Snapchat Password?


From the Snapchat Log In screen, follow these steps to reset your password through Email:

  • Tap ‘Forgot your password?’
  • Then select how you would like to reset your password — via email
  • You will receive a password reset link via email to the email address associated with your account
  • Click the URL — if you cannot click the URL, please copy and paste the URL into your browser
  • Lastly, enter your new desired password!

From the Snapchat Log In screen, follow these steps to reset your Snapchat Password through SMS:

  • Tap ‘Forgot your password?’
  • Then select how you would like to reset your password — via SMS
  • A verification code should be sent to the phone number associated with your account
  • Enter the verification code and select ‘Continue’
  • Lastly, enter your new desired password!



Hopefully you have learnt how to permanently fix the issue of “Oops we couldn’t find matching credentials on Snapchat. Do you have further questions? Feel free to use the comment box below to drop your questions. Also check out related articles on Snapchat.